Last updated: January 15, 2024
At Innozone Mall, we are committed to ensuring a smooth and reliable delivery process for your orders. Please review the following information regarding our delivery services:
1. Delivery Time:
We aim to process and dispatch orders within 3-7 working days from the date of purchase. Please note that delivery times may vary based on your location and other factors. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
2. Delivery Methods:
We currently offer the following delivery methods:
- Standard Delivery: Our standard delivery service ensures your order is delivered within the specified timeframe.
3. Cash on Delivery (COD):
- Service Available: Only for confirmed orders
- Payment Due: Upon Delivery
For customers who choose the Cash on Delivery (COD) option, please note that this service is available only for confirmed orders. The payment is due upon the delivery of your order. Kindly ensure that the exact amount is ready for payment to our delivery personnel.
4. Damaged or Defective Products:
In the unfortunate event that your product is damaged during delivery or has a manufacturing defect, we will issue a voucher as compensation. This voucher is redeemable only via our website [https://innozone.lk/].
a. Please report any damage or defect immediately upon receiving the product.
b. Contact us via email at info@innozone.lk or through WhatsApp at +94777228225.
c. We will guide you through the process of redeeming your voucher on our website.
5. Contact Information:
If you have any questions or concerns regarding your delivery, please feel free to contact us at:
- Email: info@innozone.lk
- WhatsApp: +94777228225
6. Changes to Delivery Information:
We may update or modify our delivery information from time to time. Changes will be effective immediately upon posting on our website.
Thank you for choosing Innozone Mall. We appreciate your trust, and we strive to provide you with a reliable and enjoyable shopping experience.